Skip to content

Customer Service Representative - State Farm Agent Team Member

Full Time in East Lansing - MI

Responsive recruiter
Replies within 24 hours
Benefits
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYOur agency is built on strong community roots and a commitment to helping people protect what matters most. As a second-generation State Farm agent who grew up in the area, I take pride in continuing a family tradition of service and building lasting relationships with our customers.
I’m a graduate of Michigan State University, married with three daughters, and I love spending time outdoors whenever I can. Golf is one of my favorite ways to relax, and I enjoy staying active and connected to the community.
We offer health benefits, licensing reimbursement, and a strong focus on work-life balance. I believe in investing in people and am willing to train the right candidate who is eager to learn and grow.
Our culture is positive, supportive, and focused on development. We’re looking for motivated individuals with great personalities who are growth-oriented and ready to build a career. If you’re someone who is driven, coachable, and excited to learn, this could be a great place to grow and succeed.
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Jim Hanlin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation $40,000.00 - $45,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none